Delivery / Return Policy

Delivery Policy

All orders are subject to product availability. If an item in your order is not available or we are unable to process it within the agreed time, we will notify you via email and keep you informed when your order is fully processed. When your order is completed, we will send you the order using the selected operator in the completion process. Shipping costs for your order are non-refundable and are based on the weight of the items ordered and your location. Exact prices are available at check out for each country. The delivery date for your order may vary depending on the shipping practices of the carrier, the delivery location, the delivery method and the quantity of items ordered and, in addition, your order may be delivered in separate shipments. Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all charges applicable to the delivery of your order, including sales tax, value added tax, customs duties and excise duties. If there is a damage to the items you ordered on delivery, you must contact us within 5 days of receiving your order on office@mamaandme.ro For all international orders in Romania, the processing time of your order is 7 working days. All items are handmade, so please note that any changes to the order you have placed must be made within a maximum of 2 to 3 days.

Return Policy

The return of the products will be made at the customer's expense, by using the same transport service through which the shipment was made, money will be returned within 10 days from the time the goods are checked, but we will try to return the amount as soon as possible. . The address to which the order will be returned is the same as the address from which the products are received.

If you need more additional information on how to return the products, you can write to us at the following email address office@mamaandme.ro

The products can be changed or replaced, in maximum 10 days from the purchase in original packaging, without signs of wear.

ATTENTION: the return of the products and the reimbursement of their equivalent value are made only after the verification and confirmation by the seller of the condition of the products, of the original packaging, of the presence of all the accessories of the products and of the documents that accompanied the product.
Any such request / notification regarding the return will be sent dated and signed to the email address office@mamaandme.ro.